Returns
We hope that you will be delighted with all your purchases from Outdoor Adventures. However, if for any reason you wish to return an item please refer to our returns policy below.
Under the Distance Selling Regulations you have the right to cancel your order within 7 working days of delivery for any unused items that you purchase from us. In addition, if for any reason you are not happy with your purchase please return it to us in all its original packaging, unused and in re-saleable condition within 14 days for a full refund of the product cost.
To return an item please complete the return slip, stating your reason for return and whether you require an exchange or refund, and enclose with the item to be returned. Please package the item securely and return to the address below:
Outdoor Adventures Limited.
Outdoor Adventures
4 Station Parade
North Station Approach
South Nutfield
Surrey
RH1 4JF
We recommend that you use the recorded delivery service to provide you with proof of delivery. Unfortunately we are not able to reimburse return delivery costs. However, there is no further Postage and Packaging charge to pay for exchanging items.
Complaints
Should you have any reason to complain about any aspect of our service please contact us at enquiries@outdoor-adventures.co.uk. We endeavour to respond to all complaints within 3 working days.